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Elements and Performance Criteria

1. Operate dispatch systems
   • Computer aided dispatch (CAD) log on and shift change protocols are implemented
   • CAD, other interfaces and associated equipment are set up and navigated for optimum operation
   • CAD is interrogated to retrieve required information
   • Data is accurately recorded in accordance with organisational procedures
   • Relevant data/information is continually monitored, maintained and updated, in accordance with organisational protocols
   • Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity
   • Incident completion processes are implemented in the CAD
   • Equipment is used safely in accordance with organisational and manufacturer's instructions
2. Identify faults in the CAD
   • Technical faults in the CAD are identified and appropriateaction is taken
   • Back-up systems are utilised when primary system fails
   • Deficiencies or opportunities for improvement are reported in accordance with organisational policies and procedures
   • Systems and equipment are tested in accordance with organisational policies and procedures
   • Test issues are referred to supervisor and/or relevant personnel

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

accurately record and relay information assess and prioritise information appropriately multi task operate a computer operate and adapt to different programsdatabases operate CAD during peak activity process data retrieve information type with speedaccuracy in accordance with organisational specifications

Required Knowledge

codes terminology prowords and abbreviations databases fire alarm mapping hazardous substances message notification systems such as pager networks SMS short data messaging organisational resource availability and locality organisational procedures and protocols relevant computer operations and functions relevant legislation and regulations specific programdatabase operations

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessment must confirm the ability to multi task effectively apply computer skills and knowledge manage an incident from creation to finalisation using the equipment effectively use and work with relevant programsdatabases Consistency in performance Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and noncritical situations
Context of and specific resources for assessment	Context of assessment Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace Specific resources for assessment Access is required to backup systems CAD work station relevant databases operations and systems manuals organisational documentation training databases where available training manual workplace experts
Method of assessment	This unit may be assessed with the following unit PUAECOA Process emergency incident calls and enquiries PUAECO002A Process emergency incident calls and enquiries. In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include direct observation interviewing the candidate journals and workplace documentation third party reports from supervisors written or oral questions

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Taking appropriate action may include:	identifying technical faults dealing with identified faults if within own area of responsibility referring identified faults to supervisor or appropriate personnel
Back-up systems may include:	Bbck-up CAD systems manual systems

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